Returns & Exchanges
At The Dua Brand, we want you to be completely satisfied with your fragrance journey. If you are not happy with your purchase, we offer a streamlined return process for unopened and unused products within 14 days of delivery.
Check Eligibility
Ensure your fragrance bottle is unopened, in its original packaging, and that the protective seal is intact to qualify for a full refund.
Contact Support
Email our customer care team with your order number and a brief reason for the return to receive your Return Merchandise Authorization (RMA) number.
Pack and Ship
Securely package your items to prevent damage during transit and include your RMA form inside the box before shipping to our warehouse.
Inspection and Refund
Once our quality control team verifies the condition of the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing