Frequently Asked Questions
Everything you need to know about our luxury fragrances.
What makes The Dua Brand fragrances unique?
We specialize in high-quality extraits de parfum, often featuring a 30% concentration. Our scents are handcrafted using natural oils to ensure long-lasting performance and accurate scent profiles inspired by the world's most iconic fragrances.
How long does shipping take for domestic orders?
Orders are typically processed within 3-5 business days. Once shipped, domestic delivery usually takes an additional 2-7 business days depending on your location and selected shipping method.
What is your return policy?
Due to the nature of our products and to maintain hygiene standards, all sales are final. We do not offer returns or exchanges; however, if your item arrives damaged, please contact our support team within 48 hours.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customers are responsible for any customs duties or taxes.
Are your fragrances vegan and cruelty-free?
Yes, all of our fragrance compositions are 100% vegan and we never test our products or ingredients on animals.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.